KnowledgeWave is pleased to bring you Log On To Learn – a virtual learning environment that includes computer instruction, professional development and office productivity.

Here, you will find hundreds of titles and all of the educational content and tutorial clips you need to sharpen your skills and increase your productivity – anytime, anywhere. The Member’s Area of Log on to Learn is updated weekly with fresh, new content covering everything from Microsoft Office to Adobe Creative Suite, Google Analytics, Professional Development and much more!  

Log on to Learn is an online library of our exclusive recorded webinars (webcasts) and short screencasts (videos) with tips and tricks for various applications including but not limited to the Microsoft Office System Suite for your learning needs. New webcasts and screencasts are added weekly, keeping the content coming for our members.

Check it out today and see what all of the buzz is about!  http://www.logontolearn.com

Providing Exceptional Customer Service

Product(s): Professional Development Series.
Audience(s): Business Professional.
Date(s): Tuesday, October 20, 2009 1:00 PM (EDT) U.S.
Duration: 60 Minutes

Event Overview:

It seems the days of expecting to get good customer service are gone – with budget cuts, fewer employees, and lower profitability, what business has time? This environment creates the opportunity for companies who provide consistent, better than expected customer service to win. We want to create fanatical customers! In this webinar, we’ll discuss how to search for opportunities to exceed our customers’ expectations. We’ll also discuss some key tactics and phrases for making the client feel empowered and happy with their experience. Spend this hour discussing how to brand yourself consistently and discover techniques for becoming a solution focused customer service provider. Leave this webinar with the confidence and motivation to make a difference for both internal and external customers.

About the Presenter:

Dina Finta is nationally recognized for her work in developing courseware and training packages for sales management, human resource management, customer service, technology upgrades and marketing. She is a leading member of United Training, and the Professional Women’s Network, and has developed and presented programs focused on Customer Service, Leadership, Time Management, Communication Skills, Selling Skills, Stress Management, Executive Coaching and Personal Development to widely disparate audiences. Dina is also a published co-author of the book, Becoming a Professional Woman.

To Register: Click Here.  Fee: $99.

<!– /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal {mso-style-parent:”"; margin:0in; margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:”Times New Roman”; mso-fareast-font-family:”Times New Roman”;} @page Section1 {size:8.5in 11.0in; margin:1.0in 1.25in 1.0in 1.25in; mso-header-margin:.5in; mso-footer-margin:.5in; mso-paper-source:0;} div.Section1 {page:Section1;} –>