Webinar: Providing Exceptional Customer Service
Providing Exceptional Customer Service
Product(s): Professional Development Series.
Audience(s): Business Professional.
Date(s): Tuesday, October 20, 2009 1:00 PM (EDT) U.S.
Duration: 60 Minutes
Event Overview:
It seems the days of expecting to get good customer service are gone – with budget cuts, fewer employees, and lower profitability, what business has time? This environment creates the opportunity for companies who provide consistent, better than expected customer service to win. We want to create fanatical customers! In this webinar, we’ll discuss how to search for opportunities to exceed our customers’ expectations. We’ll also discuss some key tactics and phrases for making the client feel empowered and happy with their experience. Spend this hour discussing how to brand yourself consistently and discover techniques for becoming a solution focused customer service provider. Leave this webinar with the confidence and motivation to make a difference for both internal and external customers.
About the Presenter:
Dina Finta is nationally recognized for her work in developing courseware and training packages for sales management, human resource management, customer service, technology upgrades and marketing. She is a leading member of United Training, and the Professional Women’s Network, and has developed and presented programs focused on Customer Service, Leadership, Time Management, Communication Skills, Selling Skills, Stress Management, Executive Coaching and Personal Development to widely disparate audiences. Dina is also a published co-author of the book, Becoming a Professional Woman.
To Register: Click Here. Fee: $99.
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